employee surveys - satisfaction & loyalty
we've conducted employee surveys with thousands of individuals and helped companies develop ongoing programs to help them make intelligent decisions to increase employee and customer loyalty.
satisfied employees work more diligently to satisfy and retain your customers. they smile because they are optimistic and comfortable in their work environment and they continually show customers that they care.
these employees enhance your brand's value daily by demonstrating your service commitment with every customer transaction. they are a large part of the reason that customers return and eventually exhibit loyalty. you have every incentive to survey your employees and to ensure that they are satisfied and have the tools, training, and environment prerequisites to satisfy your / their customers.
dissatisfied employees work to the advantage of your competition while on your payroll! they are pessimistic and depressed and transmit these emotions to your customers.
these employees destroy the value of your brand one transaction at a time. they cause your loyal customers to defect to your competition. just one dissatisfied employee can destroy your reputation with countless customers - ex-customers.
are you experiencing a hiring problem? a training problem? an environment problem? are your managers qualified, diligent, and willing to the job? there are many more reasons for dissatisfied employees - ask them with a confidential employee survey, and you'll find out what you need to do to continue serving the employees who serve your customers.
an employee survey will help you discover the issues that require your attention and provide a positive and productive medium for your employees to express their opinions.
for assistance with your next employee survey, contact:
rich koster @ 678.234.1758